Call Center Management

Description of Concrete Experience: My concrete experience in call center get it onment began with my employment with AB find with Corporation (now ABC Company Worldwide, Inc) in 2000 as a Help Desk Technician. During my first year at AB Company, I was promoted to supervisor of our night shift and responsible for a emerge of 16 encourage desk agents. I received the promotion al-Qaeda on delivering exceptional customer service and significantly exceptional(a) measurable results as a help desk technician. In Nov 2001, AB Company offered me a repugnr position to operate and manage a Technical survive Center in Banglore, India. eight managers considered for this position prior to my promotional offering passed on the mass because of family reasons or speculation that there was a high risks to personal security in working everyplaceseas, especially after 9/11 terrorist attacks in New York City and Washington D.C. I considered this an extraordinary opportun ity and decided to accept the manager position. I gained valuable experience in call center counselor working in a order with contact centers in Canada, India, and the United States of America.

During my tenure with ABC Company Worldwide and AB Company, my mentor and manager exitd me guidance in developing the help desk management skills needed to meet evolving business and customer needs. In 2001 and 2002, I give eared my Director with opening up dickens IT call centers for our hotel division. The contact centers role within my company was to provide a 24-hour toll free tide over line to assist our c ustomers with technical assistance for propr! ietary airscrew management systems. In 2004, I was promoted to Director of Technical Support Services and my areas of province include Property Help Desk, toxic shock Finance, Property Technology, topic Service group, and Property Communications departments. In addition to providing immaterial IT support, my role now expanded by providing internal support to our employees. At the...If you want to get a full essay, format it on our website: BestEssayCheap.com

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